Help Center

A browser permission or a weak connection is behind most of the trouble people run into on iFlirts. Go to the section that matches your problem; should that not fix it, the final section explains how to write to us.

Updated October 13, 2026

01 The camera shows a black screen

Find the padlock beside the web address ("aA" on an iPhone), flip Camera to Allow and refresh.
Another tab or app might be holding the camera; shut those.
On a laptop, check that the privacy shutter is open and the right camera is selected in the browser settings.

02 Sound is missing on one side

Allow Microphone in the same address-bar menu.
Check that your phone is not in silent mode and the volume is up.
Disconnect Bluetooth headphones and try again; they sometimes grab the microphone.

03 A match is slow to arrive

Reload the page, then try again. Wi-Fi usually beats a phone signal, so use it when available. At quiet hours, Who's online lets you skip the random queue: open the list and ring a person from her profile.

04 Video is choppy

Move closer to your router, close downloads and streaming in the background, and make sure battery saver is off. Voice mode needs far less bandwidth if your connection is weak.

05 Free matches or coins look wrong

Free matches from the Reward Center appear after you collect them at the top of the match screen. Purchased coins normally show within a minute; reload once before writing to us. How the free part works is explained on is iFlirts free.

06 I cannot find someone I talked to

If you followed her, open the people you follow and tap her profile; the Message and video call buttons are there. If you did not follow her, look through Who's online. Following during a chat is the reliable way to find a person again; the steps are on how iFlirts works.

07 Still stuck

Email [email protected] with your user ID, your device and browser, and what you already tried. The contact page lists what helps us answer in one go.